On Wednesday, November 27th, the MTI office will close early at 1 PM ET for the Thanksgiving holiday weekend. Office operations will resume on Monday, December 2nd.
We just received our refund check. Why was it not the full $400?
Please remember that the shipping and handling charges are calculated when the package is weighed and shipped out. The shipping charges are then added to the invoice and they are deducted from the security fee once the show closes. Part of the security fee would also have been used to cover any missing materials charges or outstanding invoices before the refund was issued.